Product

The hospitality operating layer your team actually wants to use

Enstate brings guest communication, live PMS data, CRM context, and operational workflows into one AI-native workspace for hotel teams.

Built for hospitality

Shaped by the workflows of real hotel teams. Every feature is designed for the front desk, not the back office.

Powered by AI agents

Natural language queries against live PMS data. From drafting guest replies to pulling reports — just ask.

Designed for speed

Answers in seconds, not minutes. Reduces handover time and keeps your team focused on what matters — the guest.

Privacy by default

EU-hosted, GDPR compliant, and we never train on your data. Your guest information stays exactly where it should — with you.

One team, one brain

Shift handovers, guest preferences, internal notes — everyone sees the same picture. No more sticky notes or lost emails.

Plugs into your stack

Connects to your PMS, channels, and tools your team already uses. No migration, no disruption — just instant value.

Intelligence built for
how your hotel works

Ask Enstate in natural language. It routes tasks to the right department, updates guest profiles, and keeps your team in sync.

Guest request — Room 4122:14 PM

Guest in 412 wants late checkout and says the AC is weak.

Got it. That's M. Weber, returning guest. Here's what I'll do:

Guest profile

Corporate tier · 5 previous stays · Pref: high floor, king bed · Late checkout history

Suggested actions

Extend checkout → 1:00 PMFront Desk

AC inspection — Room 412Maintenance

Update guest profileCRM

Send confirmation to guestMessaging

✓ Accept all

or edit individually

Also, what breakfast did he have last time?

Checking his profile — M. Weber ordered the continental breakfast with extra espresso on his last 3 stays. Want me to pre-order that for tomorrow?

✓ Pre-order

Skip

Real data, not AI invention

Every answer is sourced from your actual PMS records and team knowledge.

Apaleo PMS

Live sync — 342 reservations

Housekeeping

12 tasks open today

Guest Profiles

1,247 guests indexed

Team Notes

Last updated 4 min ago

Auto-routed to the right team

Requests reach the correct department in milliseconds, not minutes.

Late checkout → Front Desk

0.3s

AC complaint → Maintenance

0.2s

Spa booking → Concierge

0.4s

Your permissions, enforced

Every team member sees only what they're supposed to.

Front Desk

Guests, Reservations, Chat

Manager

Full access, Reports, Settings

Housekeeping

Room status, Tasks only

Intelligent suggestions. Human decisions.

Approve, modify, or reject any suggestion — you're always in command.

Update Room

1204 — High Floor

✓ Done

Pre-order

Japanese · 7:30 AM

Update Prefs

Remove alcohol

Connects to the PMS systems your team already uses

apaleoConnected

Oracle Hospitality

Mews

protel

Cloudbeds

RoomRaccoon

Hotelogix

Clock PMS

Numbers that speak.

Here's what Enstate delivers from day one.

< 3s

Question to answer

Live PMS data

5 min

Setup to first query

Connect and start asking

100%

Of your PMS data

Full read access

Training required

If you can text, you can use it